Mechanico - Workshop Interface

UX Client Case Study

Mechanico is seeking to empower better practice in the automotive industry across continental Africa by addressing the lack of transparency and improving reliability of the vehicle repair industry. Having spent the last 6 years building their back end infrastructure, Mechanico engaged General Assembly to provide User Experience (UX) services

At it's core Mechanico connects users needing vehicle services with genuine workshops in their area. Mechanico then provides range of tools for communication between workshops and customers while also giving workshops an operations management platform which support tasks such as work assignments and analytics.

The primary output for this project was to create a product interface prototype for the workshop operations platform.

Contents:

Feature Summary
Project Inception and Research
Design Development
Testing
Future Roadmap

Feature Summary

Geographic Connection

Geographic location is a common blind spot and variable cost for mobile mechanics, which are very popular across Africa.

Mehcanico's marketplace gives clarity to both workshops and vehicle owners.

Integrated Operations Platform

Many workshops in have analog methods of managing work across employees.

Mechanico integrates task assignment and tracks employee utilisation across multiple worksites.

Digital Quote Management

Workshops can send push notifications to customers to update a quote and build a digital database of vehicle details and work history.

Analytics and Insights

Workshop managers and mechanics can see real time performance across multiple workshops, while customer feedback is recorded and monitored.

Project Inception and Research

Up to 80% of vehicles imported into South Africa and Ghana are pre-owned and many of these vehicles are in need of some repair. As such mechanics and workshops are key at all stages of a vehicles product life-cycle from the point it enters the market.

As such, the goal of our research for this case study was to assess existing workflows with Workshop Managers as the primary users and develop a person and journey insights that could be incorporated into Mechanico's product.

Research Methodology

To gain my insights as to how existing workers within Australia evaluated their workplace mental health support and how they themselves manage stress I chose to interview. I made this decision as mental health is a deeply personal experience for most people with complex motivations that would not be easily captured through other research methods.

I sourced my participants from past career contacts (3), friends (2) with the majority recruited from AirTasker and compensated $20 for approx 15-20 minutes of their time. I used Air Tasker as due to the sensitivity of the topic people I knew personally were less willing to share certain insights into how their mental health was impacted by their work environment.

Outcomes from research

XXXX

Synthesising insights

XXXX

Problem Statement: XXXX

Ideation

Test #1

Ver. A

Ver. B

I focused on refining the UI and translating a sense of brand and prioritising ease of information display.

The "I want help feature was positively received however it was suggested that a more proactive notification element could be added so it was clear when that feature had been used by a staff member.